
Understand how communication styles can influence relationship building, and learn skills to improve your professional interactions.
Full Course Description
Elevate your professional interactions with our High-Impact Communication Online Course. This 2-hour training empowers educators, youth workers, and counselors to master trauma-informed and healing-centered communication. Learn reflective listening, empathetic engagement, and strategies to de-escalate tense situations while enhancing clarity in written and verbal interactions. By the end, you’ll be equipped to foster understanding and build stronger, more supportive relationships in youth-focused settings. Enroll today to transform your communication skills and create lasting impact.
This course will take approximately 2 hours to complete.
This course satisfies these child care training requirements:
National Afterschool Association Competencies
- 1. Child and Youth Growth and Development
- 2. Learning Environment and Curriculum
- 4. Interactions with Children and Youth
Early Care and Education Knowledge Base
- 1. Child Development
- 2. Family and community partnerships
- 3. Observation, documentation and assessment
- 4. Teaching and engagement
- 5. Curriculum and learning environment
- 6. Professionalism
Childcare Program: Continuing Education
- 1. Child development
- 7. Behavior guidance
- 8. Leadership, child care administration, or mentoring
- 10. Working with families
Core Knowledge Areas from the Michigan Core Knowledge and Core Competencies for the Early Care and Education Workforce
- 1. Child development and learning
- 3. Family and community collaboration
- 4. Program management
- 5. Teaching and learning
- 7. Interactions and guidance
- 8. Child care center administrative rules
Teachers of Early Childhood Education Subject Matter Standards
- 1. Child Development and Learning
- 3. Relationships with families
- 6. Professionalism
Early Care & Education Professional Development Content Areas
- 1. Child Development and Learning in Context
- 2. Families - Teacher Partnerships and Community Connections
- 4. Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
- 6. Professionalism as an Early Childhood Educator
- 8. Professional Development and Leadership
Early Care and Education Professional Competency Goals for Staff
- 1. Child development, including discipline, guidance, nutrition, injury control and safety
- 4. Business related topics, including parental communication, recordkeeping, etc.
Early Care and Education Professional Competency Goals for Directors
- b. Business management
- c. Communication
- e. Professional and leadership development
- f. Advocacy for the Center, Parents, children and Staff
Early Childhood Education and Care Department
- 1. Child growth, development, and learning
- 3. Family and community collaboration
- 5. Learning environment and curriculum implementation
- 7. Professionalism
B-3 Continuum
- 1. Community Partnerships
- 3. Family Engagement & Parent Leadership
- 5. Joint Professional Development
Career Development
- 1. Ethics and professionalism in child care
- 6. Strategic leadership and planning
- 8. Marketing
- 9. Business practices
Family/Community Relations
- 1. Working with parents and families
- 6. Community needs assessment
Child Growth and Development
- 6. Social/emotional development
- 7. Challenging behaviors
- 10. Family/Community Relations
Ohio Department of Job and Family Services: Child Care Center Professional Development Training Topics
- Career Development
- Child Growth and Development
- Family/Community Relations
Early Learning eGuidelines Competencies
- 1. Introduction to Inclusive Child Care
- 3. Building Relationships with Families
- 4. Preparing for and Including Young Children in the Child Care Setting
- c. Building Relationships with Families
- d. Preparing for and Including Young Children in the Child Care Setting
NYC DYCD Core Competencies for Youth Work Professionals
- 1. Knowledge of the principles and practices of child and youth development and ability to use this knowledge to achieve the goals of the program.
- 3. Ability to promote an inclusive, welcoming, and respectful environment that embraces diversity.
- 4. Ability to foster academic and non-academic skills and broaden participant horizons.
School Age Child Care
- 5. Business Record Maintenance and Management
Early Childhood Professional Learning Categories
- 1. Learning Communities
- 2. Leadership
- 3. Resources
- 5. Learning Designs
- 6. Implementation
Core Knowledge and Competencies for Early Childhood Professionals
- 1. Management
1. Pilina (Relationships)
- 1a. Pilina (Relationships) between Staff and Youth
- 1b. Pilina (Relationships) between Youth and their Peers
- 1d. Pilina (Relationships) between Program and Families
- 1e. Pilina (Relationships) between Programs and Schools
2. Learning and Development
- 2a. Youth Learning and Development
- 2b. Staff Professional Development and Leadership
3. Administration of Program
- 3a. Program Administration for Staff
- 3b. Policies and Procedures
Child Care Centers Professional Growth and Development Training Requirements
- 1. Planning a safe, healthy learning environment (includes nutrition)
- 3. Positive ways to support children’s social and emotional development (includes guidance and discipline)
- 4. Strategies to establish productive relationships with families (includes communication skills and cross-cultural competence)
- 5. Strategies to manage an effective program operation (includes business practices)
- 6. Maintaining a commitment to professionalism
Department of Human Services Division of Child Care and Early Childhood Education Child Care Licensing Unit
- 2. Behavioral guidance practices
Workforce Knowledge and Competencies
- 2. Learning Environment and Curriculum (LEC)
- 3. Positive Interactions (PI)
- 4. Family Engagement (FE)
- 7. Professionalism and Leadership (PL)
The National Association for the Education of Young Children (NAEYC) Training
- 2. Child growth and development
- 6. Linkages with community services
- 7. Communications and relations with families
- 9. Advocacy for early childhood programs
- 10. Professional issues
Early Childhood Educator Requirements: Birth to Second Grade
- 2. Developmental curriculum planning/ environment and curriculum
- 6. Family and community
- 7. Professionalism
- 8. Management and administration
Department of Early Learning and Care: Training
- 2. Family and Community Systems
- 5. Learning Environments and Curriculum
- 7. Special Needs
Department of Children, Youth & Families: Child Care Provider Training Requirements
- 2. Learning environment and curriculum
- 4. Families, communities, and schools
- 6. Interactions with children/youth
- 7. Program planning and development
- 8. Professional development and leadership
- 9. Cultural competency and responsiveness
All Staff Annual Training
- 2. Social and Emotional Development
- 3. Child Guidance
- 6. Professional Development
- 7. Program Administration
Director Annual Training
- 4. Child Guidance
- 5. Professional Development
Early Learning Staff Professional Development Areas
- All Staff Annual Training
- Director Annual Training
Quality Standards for OST Programs
- 2: Relationships and Interactions
- 4: Leadership and Management
Early Childhood - Continuing Education
- 3. Child Abuse Prevention
- 6. Learning Activities
- 11. Management/Administrative Education
Competencies for Early Childhood Educators and Administrators
- 3. Family and community partnership
- 4. Guidance
- 6. Professional development and leadership
- 7. Program planning and development
- 8. Teaching practices
OST Quality Guidelines
- 3. Human Relationships
- 4. Partnerships
- 5. Staff Qualifications and Training
- 6. Youth Development and Engagement
Department of Social Services, Child Care Services (CCS): Pathway to Professional Development
- 3. Guidance and behavior management
- 8. Program management and regulation
- 9. Communication and relations with staff
- 11. Learning environments
- 13. Professionalism
- 14. Partnerships with parents
Program Quality Practices
- 3. Relationships
- 4. Child and Youth Engagement
- 5. Families and Communities
- 7. Leadership and Administration
- 8. Professional Development
ECE Competencies
- 3. Relationships, Interactions, and Guidance
- 4. Family and Community Engagement
- 8. Learning Environments and Curriculum
- 10. Leadership in Early Childhood Education
- 11. Professionalism
- 12. Administration and Supervision
Core Competencies for Early Childhood Practitioners
- 4. Family and community partnerships
- 5. Learning environments and curriculum
- 6. Interactions with children
- 7. Program planning, development and evaluation
- 8. Professionalism and leadership
Core Knowledge and Competencies
- 4. Learning Environment and Curriculum
- 5. Family and Community Engagement
- 6. Leadership and Professionalism
Child Care Training Regulations
- 4. Positive behavior management
- 10. Emergency Response Plan and emergency procedures
- 13. Recordkeeping, including daily attendance procedures
- 17. Respectful engagement of families, including daily communication with parents about their child’s activities
- 18. Preventing, recognizing, and reporting child abuse and neglect
Standards of Early Learning and Development
- 4. The Child Care Professional and the Family
Core Competencies for Early Childhood Professionals
- 6. Communication
- 8. Self-Esteem
- 9. Social Development
- 10. Guidance
- 11. Family Relationships
- 12. Program Management
- 13. Professionalism
Child Care Core of Knowledge
- 6. Community
Early Childhood: Child Care Center Training Topics
- 6. Prevention, signs, and symptoms of child abuse and neglect, including child sexual abuse, and legal reporting requirements
- 7. Principles of child growth and development, including brain development
Department of Children and Families (Annual In-Service Training)
- 7. Behavior management
- 8. Working with families
- 16. Guidance and discipline
- 18. Leadership development/program management and child care personnel supervision
Department of Early Education & Care Standards
- 9. Family and Community
- 10. Supervision or Staff Development in Early Childhood Education
- 12. Child Care Administration
Afterschool Program Quality Guidelines
- II. Learning Environment and Curriculum
- IV. Interactions with Families and Communities
- VI. Interactions with Children/Youth/Others
- VII. Program Planning and Development
- VIII. Professional Development and Leadership
Early Childhood Education: Professional Development Areas
- Annual Training (2) Guidance and discipline
- Annual Training (3) Age-appropriate curriculum
- Annual Training (4) Teacher-child interaction
- Pre-Service 2. Age-appropriate activities for children
- Pre-Service 3. Positive guidance and discipline of children
- Pre-Service 5. Supervision and safety practices in the care of children
- Pre-Service 6. Positive interaction with children
Early Childhood Education Professional Learning Standards
- C. Program administration, planning, development, or management
Child Care Facilities: Staff Development Topics
- c. Positive ways to support children's social and emotional development
- d. Strategies to establish productive relationships with families
- e. Strategies to manage an effective program operation
- f. Maintaining a commitment to professionalism
Child Care Training & Education
- Standard 4: Administration and Business Practices
Department of Children & Families: Staff Training Requirements for Childcare Centers
- i. Child growth and development
- ii. Positive guidance and discipline
- iv. Family involvement and communication with families
- v. Program planning and development
- vi. Creating a classroom environment
Department of Education: Standards for Professional Development
- g. Classroom management, which must include, without limitation, positive discipline and guidance and social, emotional, and academic development
Division of Early Care and Education: Staff Development
- r. Business operations
Early Childhood Professional Development Framework
- Standard I: Designs/Plans Instruction
- Standard II: Creates/Maintains Environments
- Standard III: Implements Instruction
- Standard IV: Assesses & Communicates Learning Results
- Standard V: Reflects/Evaluates Teaching/Learning
- Standard VI: Collaborates with Colleagues/Families/Others
- Standard VII: Engages in Professional Development
- Standard VIII: Supports Families
- Standard X: Provides Leadership Within School/Community/Profession
Professional Standards and Competencies for Early Childhood Educators (PA PSCECE)
- Standard 2: Family-Teacher Partnerships and Community Connections
- Standard 3: Child Observation, Documentation, and Assessment
- Standard 4: Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
- Standard 6: Professionalism as an Early Childhood Educator
Course Content
Module 1: Course Overview

Course Includes
- 29 Lessons
- 3 Topics
- 5 Check-ins
- Course Certificate