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High-Impact Communication

Understand how communication styles can influence relationship building, and learn skills to improve your professional interactions.

Full Course Description

Elevate your professional interactions with our High-Impact Communication Online Course. This 2-hour training empowers educators, youth workers, and counselors to master trauma-informed and healing-centered communication. Learn reflective listening, empathetic engagement, and strategies to de-escalate tense situations while enhancing clarity in written and verbal interactions. By the end, you’ll be equipped to foster understanding and build stronger, more supportive relationships in youth-focused settings. Enroll today to transform your communication skills and create lasting impact.

This course will take approximately 2 hours to complete.

This course satisfies these child care training requirements:

National Afterschool Association Competencies

  • 1. Child and Youth Growth and Development
  • 2. Learning Environment and Curriculum
  • 4. Interactions with Children and Youth

Early Care and Education Knowledge Base

  • 1. Child Development
  • 2. Family and community partnerships
  • 3. Observation, documentation and assessment
  • 4. Teaching and engagement
  • 5. Curriculum and learning environment
  • 6. Professionalism

Childcare Program: Continuing Education

  • 1. Child development
  • 7. Behavior guidance
  • 8. Leadership, child care administration, or mentoring
  • 10. Working with families

Core Knowledge Areas from the Michigan Core Knowledge and Core Competencies for the Early Care and Education Workforce

  • 1. Child development and learning
  • 3. Family and community collaboration
  • 4. Program management
  • 5. Teaching and learning
  • 7. Interactions and guidance
  • 8. Child care center administrative rules

Teachers of Early Childhood Education Subject Matter Standards

  • 1. Child Development and Learning
  • 3. Relationships with families
  • 6. Professionalism

Early Care & Education Professional Development Content Areas

  • 1. Child Development and Learning in Context
  • 2. Families - Teacher Partnerships and Community Connections
  • 4. Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
  • 6. Professionalism as an Early Childhood Educator
  • 8. Professional Development and Leadership

Early Care and Education Professional Competency Goals for Staff

  • 1. Child development, including discipline, guidance, nutrition, injury control and safety
  • 4. Business related topics, including parental communication, recordkeeping, etc.

Early Care and Education Professional Competency Goals for Directors

  • b. Business management
  • c. Communication
  • e. Professional and leadership development
  • f. Advocacy for the Center, Parents, children and Staff

Early Childhood Education and Care Department

  • 1. Child growth, development, and learning
  • 3. Family and community collaboration
  • 5. Learning environment and curriculum implementation
  • 7. Professionalism

B-3 Continuum

  • 1. Community Partnerships
  • 3. Family Engagement & Parent Leadership
  • 5. Joint Professional Development

Career Development

  • 1. Ethics and professionalism in child care
  • 6. Strategic leadership and planning
  • 8. Marketing
  • 9. Business practices

Family/Community Relations

  • 1. Working with parents and families
  • 6. Community needs assessment

Child Growth and Development

  • 6. Social/emotional development
  • 7. Challenging behaviors
  • 10. Family/Community Relations

Ohio Department of Job and Family Services: Child Care Center Professional Development Training Topics

  • Career Development
  • Child Growth and Development
  • Family/Community Relations

Early Learning eGuidelines Competencies

  • 1. Introduction to Inclusive Child Care
  • 3. Building Relationships with Families
  • 4. Preparing for and Including Young Children in the Child Care Setting
  • c. Building Relationships with Families
  • d. Preparing for and Including Young Children in the Child Care Setting

NYC DYCD Core Competencies for Youth Work Professionals

  • 1. Knowledge of the principles and practices of child and youth development and ability to use this knowledge to achieve the goals of the program.
  • 3. Ability to promote an inclusive, welcoming, and respectful environment that embraces diversity.
  • 4. Ability to foster academic and non-academic skills and broaden participant horizons.

School Age Child Care

  • 5. Business Record Maintenance and Management

Early Childhood Professional Learning Categories

  • 1. Learning Communities
  • 2. Leadership
  • 3. Resources
  • 5. Learning Designs
  • 6. Implementation

Core Knowledge and Competencies for Early Childhood Professionals

  • 1. Management

1. Pilina (Relationships)

  • 1a. Pilina (Relationships) between Staff and Youth
  • 1b. Pilina (Relationships) between Youth and their Peers
  • 1d. Pilina (Relationships) between Program and Families
  • 1e. Pilina (Relationships) between Programs and Schools

2. Learning and Development

  • 2a. Youth Learning and Development
  • 2b. Staff Professional Development and Leadership

3. Administration of Program

  • 3a. Program Administration for Staff
  • 3b. Policies and Procedures

Child Care Centers Professional Growth and Development Training Requirements

  • 1. Planning a safe, healthy learning environment (includes nutrition)
  • 3. Positive ways to support children’s social and emotional development (includes guidance and discipline)
  • 4. Strategies to establish productive relationships with families (includes communication skills and cross-cultural competence)
  • 5. Strategies to manage an effective program operation (includes business practices)
  • 6. Maintaining a commitment to professionalism

Department of Human Services Division of Child Care and Early Childhood Education Child Care Licensing Unit

  • 2. Behavioral guidance practices

Workforce Knowledge and Competencies

  • 2. Learning Environment and Curriculum (LEC)
  • 3. Positive Interactions (PI)
  • 4. Family Engagement (FE) 
  • 7. Professionalism and Leadership (PL)

The National Association for the Education of Young Children (NAEYC) Training

  • 2. Child growth and development
  • 6. Linkages with community services
  • 7. Communications and relations with families
  • 9. Advocacy for early childhood programs
  • 10. Professional issues

Early Childhood Educator Requirements: Birth to Second Grade

  • 2. Developmental curriculum planning/ environment and curriculum
  • 6. Family and community
  • 7. Professionalism
  • 8. Management and administration

Department of Early Learning and Care: Training

  • 2. Family and Community Systems
  • 5. Learning Environments and Curriculum
  • 7. Special Needs

Department of Children, Youth & Families: Child Care Provider Training Requirements

  • 2. Learning environment and curriculum
  • 4. Families, communities, and schools
  • 6. Interactions with children/youth
  • 7. Program planning and development
  • 8. Professional development and leadership
  • 9. Cultural competency and responsiveness

All Staff Annual Training

  • 2. Social and Emotional Development
  • 3. Child Guidance
  • 6. Professional Development
  • 7. Program Administration

Director Annual Training

  • 4. Child Guidance
  • 5. Professional Development

Early Learning Staff Professional Development Areas

  • All Staff Annual Training
  • Director Annual Training

Quality Standards for OST Programs

  • 2: Relationships and Interactions
  • 4: Leadership and Management

Early Childhood - Continuing Education

  • 3. Child Abuse Prevention
  • 6. Learning Activities
  • 11. Management/Administrative Education

Competencies for Early Childhood Educators and Administrators

  • 3. Family and community partnership
  • 4. Guidance
  • 6. Professional development and leadership
  • 7. Program planning and development
  • 8. Teaching practices

OST Quality Guidelines

  • 3. Human Relationships
  • 4. Partnerships
  • 5. Staff Qualifications and Training
  • 6. Youth Development and Engagement

Department of Social Services, Child Care Services (CCS): Pathway to Professional Development

  • 3. Guidance and behavior management
  • 8. Program management and regulation
  • 9. Communication and relations with staff
  • 11. Learning environments
  • 13. Professionalism
  • 14. Partnerships with parents

Program Quality Practices

  • 3. Relationships
  • 4. Child and Youth Engagement
  • 5. Families and Communities
  • 7. Leadership and Administration
  • 8. Professional Development

ECE Competencies

  • 3. Relationships, Interactions, and Guidance
  • 4. Family and Community Engagement
  • 8. Learning Environments and Curriculum
  • 10. Leadership in Early Childhood Education
  • 11. Professionalism
  • 12. Administration and Supervision

Core Competencies for Early Childhood Practitioners

  • 4. Family and community partnerships
  • 5. Learning environments and curriculum
  • 6. Interactions with children
  • 7. Program planning, development and evaluation
  • 8. Professionalism and leadership

Core Knowledge and Competencies

  • 4. Learning Environment and Curriculum
  • 5. Family and Community Engagement
  • 6. Leadership and Professionalism

Child Care Training Regulations

  • 4. Positive behavior management
  • 10. Emergency Response Plan and emergency procedures
  • 13. Recordkeeping, including daily attendance procedures
  • 17. Respectful engagement of families, including daily communication with parents about their child’s activities
  • 18. Preventing, recognizing, and reporting child abuse and neglect

Standards of Early Learning and Development

  • 4. The Child Care Professional and the Family

Core Competencies for Early Childhood Professionals

  • 6. Communication
  • 8. Self-Esteem
  • 9. Social Development
  • 10. Guidance
  • 11. Family Relationships
  • 12. Program Management
  • 13. Professionalism

Child Care Core of Knowledge

  • 6. Community

Early Childhood: Child Care Center Training Topics

  • 6. Prevention, signs, and symptoms of child abuse and neglect, including child sexual abuse, and legal reporting requirements
  • 7. Principles of child growth and development, including brain development

Department of Children and Families (Annual In-Service Training)

  • 7. Behavior management
  • 8. Working with families
  • 16. Guidance and discipline
  • 18. Leadership development/program management and child care personnel supervision

Department of Early Education & Care Standards

  • 9. Family and Community
  • 10. Supervision or Staff Development in Early Childhood Education
  • 12. Child Care Administration

Afterschool Program Quality Guidelines

  • II. Learning Environment and Curriculum
  • IV. Interactions with Families and Communities
  • VI. Interactions with Children/Youth/Others
  • VII. Program Planning and Development
  • VIII. Professional Development and Leadership

Early Childhood Education: Professional Development Areas

  • Annual Training (2) Guidance and discipline
  • Annual Training (3) Age-appropriate curriculum
  • Annual Training (4) Teacher-child interaction
  • Pre-Service 2. Age-appropriate activities for children
  • Pre-Service 3. Positive guidance and discipline of children
  • Pre-Service 5. Supervision and safety practices in the care of children
  • Pre-Service 6. Positive interaction with children

Early Childhood Education Professional Learning Standards

  • C. Program administration, planning, development, or management

Child Care Facilities: Staff Development Topics

  • c. Positive ways to support children's social and emotional development
  • d. Strategies to establish productive relationships with families
  • e. Strategies to manage an effective program operation
  • f. Maintaining a commitment to professionalism

Child Care Training & Education

  • Standard 4: Administration and Business Practices

Department of Children & Families: Staff Training Requirements for Childcare Centers

  • i. Child growth and development
  • ii. Positive guidance and discipline
  • iv. Family involvement and communication with families
  • v. Program planning and development
  • vi. Creating a classroom environment

Department of Education: Standards for Professional Development

  • g. Classroom management, which must include, without limitation, positive discipline and guidance and social, emotional, and academic development

Division of Early Care and Education: Staff Development

  • r. Business operations

Early Childhood Professional Development Framework

  • Standard I: Designs/Plans Instruction
  • Standard II: Creates/Maintains Environments
  • Standard III: Implements Instruction
  • Standard IV: Assesses & Communicates Learning Results
  • Standard V: Reflects/Evaluates Teaching/Learning
  • Standard VI: Collaborates with Colleagues/Families/Others
  • Standard VII: Engages in Professional Development
  • Standard VIII: Supports Families
  • Standard X: Provides Leadership Within School/Community/Profession

Professional Standards and Competencies for Early Childhood Educators (PA PSCECE)

  • Standard 2: Family-Teacher Partnerships and Community Connections
  • Standard 3: Child Observation, Documentation, and Assessment
  • Standard 4: Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
  • Standard 6: Professionalism as an Early Childhood Educator

Course Content

Expand All

Module 1: Course Overview

Module 2: Why Good Communication Matters
Module 3: Strategies for Impactful and Healing-Centered Communcation
Module 4: Applications of Good Communication
Module 5: Wrapping Up
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Course Includes

  • 29 Lessons
  • 3 Topics
  • 5 Check-ins
  • Course Certificate