High-Impact Communication

Understand how communication styles can influence relationship building, and learn skills to improve your professional interactions.

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Course Overview 2 Topics

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Connecting With Your WHY

Baseline Knowledge Check | High-Impact Communication

Looking for—and Being—the Helpers

Why Good Communication Matters

Breaking the Cycle of Bad Communication

The Healing-Centered Approach

Starting With Empathy: The Original Healing-Centered Practice 2 Topics

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Youth Voice: What Is Empathy?

Empathy Maps

Listening Techniques 3 Topics

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Technique #1: Active Listening

Technique #2: Reflective Listening

Technique #3: Choose Conscious Words to Show You’re Listening

Owning Our Behaviors to Become Communication Champions | The 5 Chairs 1 Check-in

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Lesson Content

Quiz: The 5 Chairs

Scenario Lab: Which Chair Would You Choose?

What *Not* to Say

Empathy as a Lens for Client Communications

De-Escalation Scenarios 1 Check-in

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Quick Check-In

Reflection: De-Escalation

More Tips for De-Escalation 1 Check-in

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Check-In

Key Takeaway: Remember Your Why

Impactful Phone Communication

Impactful Emailing 1 Check-in

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Check-In on Impactful Communication

Empathy Statements

Key Takeaway 1 Check-in

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Choose Conscious Words: Positivity Lab

Celebrate You

Take Action: A Letter to Future You

Continuous Learning—Resource Guide

Takeaways, Goals, + Change Up Challenges 1 Topic

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Post-Course Knowledge Assessment & Survey

Certificate of Completion

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Course Includes