Practice strategies for communicating with clarity and purpose, even during conflict, to help your team stay connected, motivated, and mission-driven.
Full Course Description
Enhance your leadership with effective communication in our Communication for Managers Online Course. This 45-minute course offers practical tools for site supervisors, school leaders, and managers to strengthen communication skills. Learn to navigate complex scenarios, set communication goals, resolve conflicts, and lead with clarity and confidence. Enroll today to refine your communication and inspire your team.
Course Outcomes
By the end of this course, you will be able to:
Identify communication skills and integrate them into your management practice.
Set communication tactics and goals for different situations.
Prepare to effectively communicate through conflict.
CEU Requirements
To receive CEU credit for taking this course, you must:
Pass the knowledge check-ins and complete the entire course.
Complete the course evaluation form at the end of the course.
Upon successful completion, you will receive a certificate showing the CEUs earned.
Change Up Learning requires disclosure of proprietary interests. No staff, instructors, or course developers have proprietary interests related to this course.
This course will take approximately 45 minutes to complete.
This course satisfies these child care training requirements:
West Virginia Afterschool Program Quality Standards
1. Administration
3. Family, School and Community Connection
6. Intentional Relationships
7. Leadership and Professionalism
Core Knowledge and Competencies for Early Childhood Professionals
1. Management
Standards for Quality Afterschool Programs
1. Administration and Organization
2. Program Management and Staff
3. Communication and Interaction
Department of Children and Families (Annual In-Service Training)
8. Working with families
10. Community, health and social service resources
18. Leadership development/program management and child care personnel supervision
Early Childhood Education and Care Department
1. Child growth, development, and learning
3. Family and community collaboration
7. Professionalism
Out-of-School Time (NMOST) Guiding Principles
3. Relationships
7. Administration and Organizational Development
8. Staffing and Professional Development
Career Development
1. Ethics and professionalism in child care
3. Assessment and observation of teachers
6. Strategic leadership and planning
Family/Community Relations
1. Working with parents and families
Child Growth and Development
2. Interpersonal Relationships
3. Professionalism
6. Administrative Practices
10. Family/Community Relations
Child Growth and Development
2. Interpersonal Relationships
3. Professionalism
6. Administrative Practices
10. Family/Community Relations
Ohio Department of Job and Family Services: Child Care Center Professional Development Training Topics
Career Development
Child Growth and Development
Family/Community Relations
Quality Guidelines for Ohio's Afterschool Programs
Child Growth and Development
Afterschool Network Quality Standards
1. Foster positive relationships between program participants and staff
Afterschool Standards
1. Human Relationships
3. Programming and Activities
5. Administration
Core Knowledge and Competencies
5. Family and Community Engagement
6. Leadership and Professionalism
7. Organizational Development and Administration
Afterschool Alliance Best Practices
1. Prepared Staff
5. Development of Strong Community Partners
Director Annual Training
5. Professional Development
All Staff Annual Training
6. Professional Development
7. Program Administration
Early Learning Staff Professional Development Areas
All Staff Annual Training
Director Annual Training
Guidelines for Afterschool, Summer, and Youth Development Programs
1. Relationships
5. Family, School, and Community
8. Staff and Professional Development
9. Administration and Program Management
Child Care Training Regulations
9. Requirements for administration and storage of medications
17. Respectful engagement of families, including daily communication with parents about their child’s activities
23. Guidelines for volunteers, (partner staff, auxiliary staff, business managers)
After School Network
1. Relationships — Interactions and Engagement
2. Family and Community Partnerships
3. Environment
6. Staffing/Professional Development
7. Administration/Organization
8. Sustainability and Evaluation
Pennsylvania Statewide Afterschool Youth Development Network (PSAYDN) Statement of Quality in Afterschool
1: Structure and Management
2. Positive Connections
Professional Standards and Competencies for Early Childhood Educators (PA PSCECE)
Standard 2: Family-Teacher Partnerships and Community Connections
Standard 3: Child Observation, Documentation, and Assessment
Standard 6: Professionalism as an Early Childhood Educator
Network for Youth Success Quality Self-Assessment (QSA) Tool
2. Administration & Organization
3. Relationships
4. Staffing & Professional Development
8. Parent, Family, & Community Partnerships
9. Program Sustainability & Growth
School Age Child Care
5. Business Record Maintenance and Management
NYC DYCD Core Competencies for Youth Work Professionals
7. Ability to develop leadership, team-building and self-advocacy skills among participants.
8. Ability to behave professionally.
OST Quality Guidelines
2. Assessment and Evaluation
3. Human Relationships
4. Partnerships
5. Staff Qualifications and Training
Competencies for Early Childhood Educators and Administrators
6. Professional development and leadership
7. Program planning and development
Early Care & Education Professional Development Content Areas
2. Families - Teacher Partnerships and Community Connections
6. Professionalism as an Early Childhood Educator
8. Professional Development and Leadership
Program Content
2. Interpersonal Relations
Afterschool Program Standards
Program Content
Department of Early Learning and Care: Training
2. Family and Community Systems
7. Personal, Professional & Leadership Development
8. Program Management
School's Out Washington Quality Improvement Standards
2. Having positive, meaningful relationships with program staff and youth
4. Engaging in learning opportunities that build academic, life, and career skills
Department of Children, Youth & Families: Child Care Provider Training Requirements
8. Professional development and leadership
MOST (Michigan Out-of-School Time) Standards of Quality
2. Human Relationships
3. Program Staffing
6. Administration
Core Knowledge Areas from the Michigan Core Knowledge and Core Competencies for the Early Care and Education Workforce
3. Family and community collaboration
4. Program management
7. Interactions and guidance
Early Childhood Professional Learning Categories
2. Leadership
7. Outcomes
Afterschool Network Quality Standards
2. Relationships
3. Community Involvement
6. Administration
Core Knowledge Areas, DC Division of Early Learning Training Categories
2. Observing, Documenting and Assessing to Support Young Children and Families
7. Building Family and Community Relationships
9. Program Management, Operation and Evaluation
10. Professionalism and Advocacy
12. Personal Development and Self-Care
Standards for Quality Afterschool Programs
2. Ongoing Training and Staff Development
5. Community Partnerships
Workforce Knowledge and Competencies
3. Positive Interactions (PI)
4. Family Engagement (FE)
7. Professionalism and Leadership (PL)
8. Collaborative Program Management – (CPM)
After School Program Quality Standards and Indicators
2. Relationships
4. Staffing and Professional Development
Afterschool Program Quality Institute
2. Relationships and Connections
Early Childhood - Continuing Education
11. Management/Administrative Education
Texas Partnership for Out-of-School Time (TXPOST) Standards of High Quality
2. Staff and Volunteer Management
5. Family Engagement and Community Partnerships
6. Relationships and Interactions
Virginia Partnership for Out-of-School Time Quality Standards
2. Staffing, Volunteers & Professional Development
3. Leadership & Management
Quality Standards for OST Programs
2: Relationships and Interactions
4: Leadership and Management
Hawaii OST Quality Guidelines
2b. Staff Professional Development and Leadership
3a. Program Administration for Staff
Statewide Afterschool Quality Standards
3. Administration
4. Professional Development and Qualifications
5. Family and Community Partnerships
B-3 Continuum
3. Family Engagement & Parent Leadership
5. Joint Professional Development
Afterschool & Out-of-School Time Professional Network
3. Human Relationships
Department of Children & Families: Staff Training Requirements for Childcare Centers
iv. Family involvement and communication with families
v. Program planning and development
Afterschool Program Quality Guidelines
3. Relationships
4. Family Involvement
5. Professional Development
Program Quality Practices
3. Relationships
7. Leadership and Administration
8. Professional Development
Teachers of Early Childhood Education Subject Matter Standards
3. Relationships with families
6. Professionalism
Ignite Afterschool
5. Community Family and Engagement
6. Organizational Management, Staff Support and Youth Safety
Guiding Principles for Quality OST Programs
3. Skill Building
4. Positive & Empowering Relationships
5. Youth Voice & Leadership
9. Quality Staff
10. Clear Vision, Mission & Purpose
11. Collaborative Relationships
12. Continuous Quality Improvement
13. Program Management
14. Sustainability
Early Care and Education Knowledge Base
6. Professionalism
Building Blocks for Out-of-School Time Quality
3. Youth Voice, Leadership, and Engagement
6. Organizational and Leadership Management
7. Ongoing Staff Support and Volunteer Development
Early Learning eGuidelines Competencies
c. Building Relationships with Families
Early Care and Education Professional Competency Goals for Staff
4. Business related topics, including parental communication, recordkeeping, etc.
Afterschool & Youth Development Standards
4. Relationships
6. Staffing & Professional Development
7. Organizational Practices
8. Evaluation & Outcomes
9. Family & Community Partnerships
Early Care and Education Professional Competency Goals for Directors
b. Business management
c. Communication
e. Professional and leadership development
ECE Competencies
4. Family and Community Engagement
11. Professionalism
12. Administration and Supervision
Quality Standards for Expanded Learning
7. Quality Staff
9. Collaborative Partnerships
10. Continuous Quality Improvement
11. Program Management
Afterschool Quality Standards
4. Family and Community Partnerships
6. Administration and Organizational Development
Standards of Early Learning and Development
4. The Child Care Professional and the Family
Goals for Program Connections
4. Positive Participant and Staff Interactions
Child Care Facilities: Staff Development Topics
d. Strategies to establish productive relationships with families
e. Strategies to manage an effective program operation
f. Maintaining a commitment to professionalism
North Carolina Center for Afterschool Programs (NCCAP)
Goals for Program Connections
Afterschool Alliance's Quality Standards
4. Strategies to establish productive relationships with families
5. Strategies to manage an effective program operation
6. Maintaining a commitment to professionalism
Child Care Centers Professional Growth and Development Training Requirements
4. Strategies to establish productive relationships with families (includes communication skills and cross-cultural competence)
5. Strategies to manage an effective program operation (includes business practices)
6. Maintaining a commitment to professionalism
Child Care Core of Knowledge
5. Professionalism
6. Community
Out-of-School Time Program Quality Standards
Administrative Quality Standards
Program Quality Standards
Administrative Quality Standards
II. Youth Program Leadership and Sustainability
IV. Youth Program Staffing and Professional Development
Program Quality Standards
III. Family/Caring Adult and Community Engagement
Core Competencies for Early Childhood Professionals
6. Communication
10. Guidance
11. Family Relationships
12. Program Management
13. Professionalism
Early Childhood Educator Requirements: Birth to Second Grade
6. Family and community
7. Professionalism
8. Management and administration
The National Association for the Education of Young Children (NAEYC) Training
6. Linkages with community services
7. Communications and relations with families
10. Professional issues
Childcare Program: Continuing Education
8. Leadership, child care administration, or mentoring
10. Working with families
Core Competencies for Early Childhood Practitioners
8. Professionalism and leadership
Department of Social Services, Child Care Services (CCS): Pathway to Professional Development
8. Program management and regulation
9. Communication and relations with staff
13. Professionalism
Department of Early Education & Care Standards
9. Family and Community
12. Child Care Administration
National Afterschool Association Competencies
9. Program Planning and Development
10. Professional Development and Leadership
Afterschool Network
10. Professionalism
Child Care Training & Education
Standard 3: Staff Qualifications and Professional Development
Standard 4: Administration and Business Practices
Standard 5: Family Engagement and Partnership
Quality Standards for Out-of-School Time Programs
C. Intentional Programming and Activities
E. Family, School and Community Engagement
F. Program Management
Early Childhood Education Professional Learning Standards
C. Program administration, planning, development, or management
Quality Standards for Nevada OST Programs
c. Program Management & Professional Development
Division of Early Care and Education: Staff Development
r. Business operations
Early Childhood Professional Development Framework
Standard IV: Assesses & Communicates Learning Results
Standard VI: Collaborates with Colleagues/Families/Others
Standard VII: Engages in Professional Development
Standard X: Provides Leadership Within School/Community/Profession
