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High-Impact Communication

Use holistic communication strategies to promote healing and empower youth, families, and staff to express their needs and aspirations.

Change Up Learning requires disclosure of proprietary interests. No staff, instructors, or course developers have proprietary interests related to this course.

This course will take approximately 2 hours to complete.

This course satisfies these child care training requirements:

West Virginia Afterschool Program Quality Standards

  • 1. Administration
  • 3. Family, School and Community Connection
  • 6. Intentional Relationships
  • 7. Leadership and Professionalism

Core Knowledge and Competencies for Early Childhood Professionals

  • 1. Management

National Afterschool Association Competencies

  • 1. Child and Youth Growth and Development
  • 2. Learning Environment and Curriculum
  • 4. Interactions with Children and Youth

Early Care and Education Knowledge Base

  • 1. Child Development
  • 2. Family and community partnerships
  • 3. Observation, documentation and assessment
  • 4. Teaching and engagement
  • 5. Curriculum and learning environment
  • 6. Professionalism

Guiding Principles for Quality OST Programs

  • 3. Skill Building
  • 5. Youth Voice & Leadership
  • 9. Quality Staff
  • 10. Clear Vision, Mission & Purpose
  • 11. Collaborative Relationships
  • 13. Program Management
  • 14. Sustainability

Childcare Program: Continuing Education

  • 1. Child development
  • 7. Behavior guidance
  • 8. Leadership, child care administration, or mentoring
  • 10. Working with families

Core Knowledge Areas from the Michigan Core Knowledge and Core Competencies for the Early Care and Education Workforce

  • 1. Child development and learning
  • 3. Family and community collaboration
  • 4. Program management
  • 5. Teaching and learning
  • 7. Interactions and guidance
  • 8. Child care center administrative rules

MOST (Michigan Out-of-School Time) Standards of Quality

  • 3. Program Staffing
  • 6. Administration

Teachers of Early Childhood Education Subject Matter Standards

  • 1. Child Development and Learning
  • 3. Relationships with families
  • 6. Professionalism

Ignite Afterschool

  • 3. Youth Voice and Leadership
  • 5. Community Family and Engagement
  • 6. Organizational Management, Staff Support and Youth Safety

Early Care & Education Professional Development Content Areas

  • 1. Child Development and Learning in Context
  • 2. Families - Teacher Partnerships and Community Connections
  • 4. Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
  • 6. Professionalism as an Early Childhood Educator
  • 8. Professional Development and Leadership

Program Content

  • 2. Interpersonal Relations

Afterschool Program Standards

  • Program Content

Early Care and Education Professional Competency Goals for Staff

  • 1. Child development, including discipline, guidance, nutrition, injury control and safety
  • 4. Business related topics, including parental communication, recordkeeping, etc.

Afterschool & Youth Development Standards

  • 4. Relationships
  • 6. Staffing & Professional Development
  • 7. Organizational Practices
  • 8. Evaluation & Outcomes
  • 9. Family & Community Partnerships

Early Care and Education Professional Competency Goals for Directors

  • b. Business management
  • c. Communication
  • e. Professional and leadership development
  • f. Advocacy for the Center, Parents, children and Staff

Early Childhood Education and Care Department

  • 1. Child growth, development, and learning
  • 3. Family and community collaboration
  • 5. Learning environment and curriculum implementation
  • 7. Professionalism

Out-of-School Time (NMOST) Guiding Principles

  • 3. Relationships
  • 4. Family and Community Partnerships
  • 7. Administration and Organizational Development
  • 8. Staffing and Professional Development

B-3 Continuum

  • 1. Community Partnerships
  • 3. Family Engagement & Parent Leadership
  • 5. Joint Professional Development

Statewide Afterschool Quality Standards

  • 3. Administration
  • 4. Professional Development and Qualifications
  • 5. Family and Community Partnerships

Afterschool Network Quality Standards

  • 1. Environment
  • 2. Relationships
  • 3. Community Involvement
  • 6. Administration

Early Childhood Professional Learning Categories

  • 1. Learning Communities
  • 2. Leadership
  • 3. Resources
  • 5. Learning Designs
  • 6. Implementation

Career Development

  • 1. Ethics and professionalism in child care
  • 6. Strategic leadership and planning
  • 8. Marketing
  • 9. Business practices

Family/Community Relations

  • 1. Working with parents and families
  • 6. Community needs assessment

Child Growth and Development

  • 2. Interpersonal Relationships
  • 3. Professionalism
  • 6. Administrative Practices
  • 6. Social/emotional development
  • 7. Challenging behaviors
  • 10. Family/Community Relations

Child Growth and Development

  • 2. Interpersonal Relationships
  • 3. Professionalism
  • 6. Administrative Practices
  • 6. Social/emotional development
  • 7. Challenging behaviors
  • 10. Family/Community Relations

Ohio Department of Job and Family Services: Child Care Center Professional Development Training Topics

  • Career Development
  • Child Growth and Development
  • Family/Community Relations

Quality Guidelines for Ohio's Afterschool Programs

  • Child Growth and Development

Afterschool Network Quality Standards

  • 1. Foster positive relationships between program participants and staff
  • 4. Promote high levels of student engagement

Early Childhood: Child Care Center Training Topics

  • 6. Prevention, signs, and symptoms of child abuse and neglect, including child sexual abuse, and legal reporting requirements
  • 7. Principles of child growth and development, including brain development

Early Learning eGuidelines Competencies

  • 1. Introduction to Inclusive Child Care
  • 3. Building Relationships with Families
  • 4. Preparing for and Including Young Children in the Child Care Setting
  • c. Building Relationships with Families
  • d. Preparing for and Including Young Children in the Child Care Setting

Building Blocks for Out-of-School Time Quality

  • 5. Community, School and Family Engagement
  • 6. Organizational and Leadership Management
  • 7. Ongoing Staff Support and Volunteer Development

NYC DYCD Core Competencies for Youth Work Professionals

  • 1. Knowledge of the principles and practices of child and youth development and ability to use this knowledge to achieve the goals of the program.
  • 3. Ability to promote an inclusive, welcoming, and respectful environment that embraces diversity.
  • 4. Ability to foster academic and non-academic skills and broaden participant horizons.

Network for Youth Success Quality Self-Assessment (QSA) Tool

  • 2. Administration & Organization
  • 4. Staffing & Professional Development
  • 6. Establishes Strong Links to the School Day
  • 8. Parent, Family, & Community Partnerships
  • 9. Program Sustainability & Growth
  • 10. Measuring Outcomes & Evaluation

School Age Child Care

  • 5. Business Record Maintenance and Management

Afterschool Alliance's Quality Standards

  • 1. Planning a safe, healthy learning environment
  • 3. Positive ways to support children’s social and emotional development
  • 4. Strategies to establish productive relationships with families
  • 5. Strategies to manage an effective program operation
  • 6. Maintaining a commitment to professionalism

Child Care Centers Professional Growth and Development Training Requirements

  • 1. Planning a safe, healthy learning environment (includes nutrition)
  • 3. Positive ways to support children’s social and emotional development (includes guidance and discipline)
  • 4. Strategies to establish productive relationships with families (includes communication skills and cross-cultural competence)
  • 5. Strategies to manage an effective program operation (includes business practices)
  • 6. Maintaining a commitment to professionalism

Afterschool Network Best Practices

  • 1. Prepared Staff

Core Competencies for Early Childhood Practitioners

  • 4. Family and community partnerships
  • 5. Learning environments and curriculum
  • 6. Interactions with children
  • 7. Program planning, development and evaluation
  • 8. Professionalism and leadership

Afterschool Alliance Best Practices

  • 1. Prepared Staff
  • 5. Development of Strong Community Partners

All Staff Annual Training

  • 2. Social and Emotional Development
  • 3. Child Guidance
  • 6. Professional Development
  • 7. Program Administration

Director Annual Training

  • 4. Child Guidance
  • 5. Professional Development

Early Learning Staff Professional Development Areas

  • All Staff Annual Training
  • Director Annual Training

Guidelines for Afterschool, Summer, and Youth Development Programs

  • 1. Relationships
  • 4. Youth Leadership and Engagement
  • 5. Family, School, and Community
  • 6. Cultural Competency, Responsiveness, and Inclusion
  • 8. Staff and Professional Development
  • 9. Administration and Program Management

Child Care Training Regulations

  • 4. Positive behavior management
  • 10. Emergency Response Plan and emergency procedures
  • 13. Recordkeeping, including daily attendance procedures
  • 17. Respectful engagement of families, including daily communication with parents about their child’s activities
  • 18. Preventing, recognizing, and reporting child abuse and neglect

After School Network

  • 1. Relationships — Interactions and Engagement
  • 2. Family and Community Partnerships
  • 3. Environment
  • 6. Staffing/Professional Development
  • 8. Sustainability and Evaluation

Pennsylvania Statewide Afterschool Youth Development Network (PSAYDN) Statement of Quality in Afterschool

  • 1: Structure and Management
  • 2. Positive Connections

Professional Standards and Competencies for Early Childhood Educators (PA PSCECE)

  • Standard 2: Family-Teacher Partnerships and Community Connections
  • Standard 3: Child Observation, Documentation, and Assessment
  • Standard 4: Developmentally, Culturally, and Linguistically Appropriate Teaching Practices
  • Standard 6: Professionalism as an Early Childhood Educator

Hawaii OST Quality Guidelines

  • 1a. Pilina (Relationships) between Staff and Youth
  • 1b. Pilina (Relationships) between Youth and their Peers
  • 1d. Pilina (Relationships) between Program and Families
  • 1e. Pilina (Relationships) between Programs and Schools
  • 2a. Youth Learning and Development
  • 2b. Staff Professional Development and Leadership
  • 3a. Program Administration for Staff
  • 3b. Policies and Procedures

Department of Human Services Division of Child Care and Early Childhood Education Child Care Licensing Unit

  • 2. Behavioral guidance practices

Workforce Knowledge and Competencies

  • 2. Learning Environment and Curriculum (LEC)
  • 3. Positive Interactions (PI)
  • 4. Family Engagement (FE) 
  • 7. Professionalism and Leadership (PL)

Standards for Quality Afterschool Programs

  • 2. Ongoing Training and Staff Development
  • 5. Community Partnerships

The National Association for the Education of Young Children (NAEYC) Training

  • 2. Child growth and development
  • 6. Linkages with community services
  • 7. Communications and relations with families
  • 9. Advocacy for early childhood programs
  • 10. Professional issues

Early Childhood Educator Requirements: Birth to Second Grade

  • 2. Developmental curriculum planning/ environment and curriculum
  • 6. Family and community
  • 7. Professionalism
  • 8. Management and administration

Department of Early Learning and Care: Training

  • 2. Family and Community Systems
  • 5. Learning Environments and Curriculum
  • 7. Personal, Professional & Leadership Development

School's Out Washington Quality Improvement Standards

  • 2. Having positive, meaningful relationships with program staff and youth
  • 4. Engaging in learning opportunities that build academic, life, and career skills
  • 5. Having a common language and shared expectations that are aligned with research and best practices for positive youth development and social emotional learning
  • 6. Identifying their own strengths and recognizing areas for growth

Department of Children, Youth & Families: Child Care Provider Training Requirements

  • 2. Learning environment and curriculum
  • 4. Families, communities, and schools
  • 6. Interactions with children/youth
  • 7. Program planning and development
  • 8. Professional development and leadership
  • 9. Cultural competency and responsiveness

Core Knowledge Areas, DC Division of Early Learning Training Categories

  • 2. Observing, Documenting and Assessing to Support Young Children and Families
  • 4. Curriculum
  • 7. Building Family and Community Relationships
  • 9. Program Management, Operation and Evaluation
  • 10. Professionalism and Advocacy
  • 12. Personal Development and Self-Care

Standards for Quality Afterschool Programs

  • 2. Program Management and Staff
  • 3. Communication and Interaction

Department of Children and Families (Annual In-Service Training)

  • 7. Behavior management
  • 8. Working with families
  • 16. Guidance and discipline
  • 18. Leadership development/program management and child care personnel supervision

Afterschool Program Quality Guidelines

  • 2. Programming
  • 4. Family Involvement

After School Program Quality Standards and Indicators

  • 2. Relationships
  • 4. Staffing and Professional Development

Afterschool Program Quality Institute

  • 2. Relationships and Connections

Early Childhood - Continuing Education

  • 3. Child Abuse Prevention
  • 6. Learning Activities
  • 11. Management/Administrative Education

Texas Partnership for Out-of-School Time (TXPOST) Standards of High Quality

  • 2. Staff and Volunteer Management
  • 5. Family Engagement and Community Partnerships
  • 6. Relationships and Interactions

Early Childhood Education: Professional Development Areas

  • Annual Training (2) Guidance and discipline
  • Annual Training (3) Age-appropriate curriculum
  • Annual Training (4) Teacher-child interaction
  • Pre-Service 2. Age-appropriate activities for children
  • Pre-Service 3. Positive guidance and discipline of children
  • Pre-Service 5. Supervision and safety practices in the care of children
  • Pre-Service 6. Positive interaction with children

Virginia Partnership for Out-of-School Time Quality Standards

  • 2. Staffing, Volunteers & Professional Development
  • 3. Leadership & Management

Quality Standards for OST Programs

  • 2: Relationships and Interactions
  • 4: Leadership and Management

Competencies for Early Childhood Educators and Administrators

  • 3. Family and community partnership
  • 4. Guidance
  • 6. Professional development and leadership
  • 7. Program planning and development
  • 8. Teaching practices

OST Quality Guidelines

  • 3. Human Relationships
  • 4. Partnerships
  • 5. Staff Qualifications and Training
  • 6. Youth Development and Engagement

Department of Social Services, Child Care Services (CCS): Pathway to Professional Development

  • 3. Guidance and behavior management
  • 8. Program management and regulation
  • 9. Communication and relations with staff
  • 11. Learning environments
  • 13. Professionalism
  • 14. Partnerships with parents

Afterschool & Out-of-School Time Professional Network

  • 3. Human Relationships

Department of Children & Families: Staff Training Requirements for Childcare Centers

  • i. Child growth and development
  • ii. Positive guidance and discipline
  • iv. Family involvement and communication with families
  • v. Program planning and development
  • vi. Creating a classroom environment

Program Quality Practices

  • 3. Relationships
  • 4. Child and Youth Engagement
  • 5. Families and Communities
  • 7. Leadership and Administration
  • 8. Professional Development

ECE Competencies

  • 3. Relationships, Interactions, and Guidance
  • 4. Family and Community Engagement
  • 8. Learning Environments and Curriculum
  • 10. Leadership in Early Childhood Education
  • 11. Professionalism
  • 12. Administration and Supervision

Quality Standards for Expanded Learning

  • 3. Skill Building
  • 4. Youth Voice and Leadership
  • 7. Quality Staff
  • 8. Clear Vision, Mission and Purpose
  • 9. Collaborative Partnerships
  • 10. Continuous Quality Improvement

Afterschool Quality Standards

  • 3. Youth Participation, Learning, and Engagement
  • 4. Family and Community Partnerships
  • 6. Administration and Organizational Development

Standards of Early Learning and Development

  • 4. The Child Care Professional and the Family

Core Knowledge and Competencies

  • 4. Learning Environment and Curriculum
  • 5. Family and Community Engagement
  • 6. Leadership and Professionalism

Afterschool Standards

  • 5. Administration

Core Competencies for Early Childhood Professionals

  • 6. Communication
  • 8. Self-Esteem
  • 9. Social Development
  • 10. Guidance
  • 11. Family Relationships
  • 12. Program Management
  • 13. Professionalism

Child Care Core of Knowledge

  • 6. Community

Out-of-School Time Program Quality Standards

  • Administrative Quality Standards

Administrative Quality Standards

  • II. Youth Program Leadership and Sustainability
  • IV. Youth Program Staffing and Professional Development

Afterschool Network

  • 9. Connecting with families, schools, and communities
  • 10. Professionalism

Child Care Training & Education

  • Standard 4: Administration and Business Practices

Department of Early Education & Care Standards

  • 9. Family and Community
  • 10. Supervision or Staff Development in Early Childhood Education
  • 12. Child Care Administration

Quality Standards for Out-of-School Time Programs

  • C. Intentional Programming and Activities
  • E. Family, School and Community Engagement
  • F. Program Management

Early Childhood Education Professional Learning Standards

  • C. Program administration, planning, development, or management

Child Care Facilities: Staff Development Topics

  • c. Positive ways to support children's social and emotional development
  • d. Strategies to establish productive relationships with families
  • e. Strategies to manage an effective program operation
  • f. Maintaining a commitment to professionalism

Quality Standards for Nevada OST Programs

  • c. Program Management & Professional Development

Department of Education: Standards for Professional Development

  • g. Classroom management, which must include, without limitation, positive discipline and guidance and social, emotional, and academic development

Division of Early Care and Education: Staff Development

  • r. Business operations

Early Childhood Professional Development Framework

  • Standard I: Designs/Plans Instruction
  • Standard II: Creates/Maintains Environments
  • Standard III: Implements Instruction
  • Standard IV: Assesses & Communicates Learning Results
  • Standard V: Reflects/Evaluates Teaching/Learning
  • Standard VI: Collaborates with Colleagues/Families/Others
  • Standard VII: Engages in Professional Development
  • Standard VIII: Supports Families
  • Standard X: Provides Leadership Within School/Community/Profession

Course Content

Module 1: Course Overview

Module 2: Why Good Communication Matters
Module 3: Strategies for Impactful and Healing-Centered Communcation
Module 4: Applications of Good Communication
Module 5: Wrapping Up
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Required for Completion

  • 29 Lessons
  • 3 Topics
  • 5 Check-ins